Do you have free shipping?

YES! Every order in the US above $99 ships free!

What shipping carriers do you use?

We use major carriers including UPS and USPS. You’ll be asked to select a delivery method during checkout. Rush shipments are also available.

How long does it take you to ship out my order?

Most orders placed before noon ship out either the same or next business day. If your order has not shipped after full two business days please contact us as there may be an issue with your order.

Custom products do take longer for delivery and you can find more information on the individual product page.

How long will it take to get my order?

It depends on where you are located in relation to Chicago, IL. Orders processed here will take 1-7 business days to arrive domestically in most cases. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Returns and Exchanges

What is your return policy?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. We have a 100% money back guarantee on all products if you are not fully satisfied within the first 30 days of your purchase. For more information visit our Right Call Guarantee! 

Can I exchange my product?

Wrong size? Just send us an email at hockeyrefshop@gmail.com or message us through live chat and we will exchange your product free of charge. Please note that the buyer is responsible for their own return shipping but we cover shipping back to you for domestic (US based) orders. For international exchanges the buyer may be responsible for extra shipping charges on exchanges. Please contact us to help select the correct size.

Can I return or exchange custom products?

Only due to a manufacturing defect. All custom products are inspected by our staff before we ship them to you.





Orders typically ship between 1-4 business days from when placed in most situations. We do our best to ship ASAP. All USA orders over $99USD ship free using UPS Ground.

We have found better reliability with tracking using UPS than USPS lately.

Please contact us if you have any questions regarding shipping information or order issues. We're always happy to help.


If you're unsure what size to order we recommend sending us a message or email and we're happy to help you select a size. If for any reason you're unhappy with how an item fits we can help to guide you on tailoring options or also offer size exchanges.

For exchanges the buyer is responsible for return shipping and Hockey Ref Shop will cover shipping back to you in the US.

International orders must pay additional shipping on exchanges.


We offer a 30 day return policy on all products that are in new and unused condition. Whistles must still be full packaged and un opened. Used equipment is also not eligible for return.

The buyer must cover the costs of shipping the return back to us.

If you're unhappy for any reason with your products from Hockey Ref Shop, please send us a message and we will do our best to fix the situation.